Yet another use for Twitter – customer surveys

All marketers feel more comfortable about making decisions when they have some data about their buyers’ preferences …no surprise there.  Until recently, such data generally came only by way of well-planned and relatively costly surveys, and thus were usually reserved for only the most critical decisions.

Social media is changing all that, according to Adam Sutton over at SherpaBlog, based on his recent interview of Glenn Edelman, VP – Marketing of Wine Enthusiast.  When considering adding video to their site’s wine product pages, Edelman’s team wondered whether the videos should automatically play, or wait for a viewer’s click.  They decided to ask their Twitter followers.  “We got a huge, huge response to never do auto-play,” Edelman said …so definitive that the team didn’t even bother with a live test.

So there you have it:  in addition to Twitter’s marketing applications of PR, branding and promotion, we can now add customer surveysultra-quick and inexpensive!

Forrester: Downturn emphasizing tried & true online marketing

It’s perhaps no big surprise, but new Forrester research shows that online marketers are increasing their reliance on vehicles they know work:  in particular, over 90% are clinging to email and search.  Meanwhile, spending on emerging channels such as online video advertising and mobile is all but stagnant.  The research surveyed 204 interactive marketing professionals, and was briefly summarized by Christopher Hosford for BtoB’s Daily News Alert.

On the other hand, one relatively new area – social media – is doing quite well:  64% of respondents are already investing in social apps such as podcasts, widgets, user-generated content and blogs, and another 22% say they’ll do so within 12 months.

Beyond lead generation: Study shows Web advertising builds brands

Call it “the silent click”, if you will.  Most B2B marketers think of Web advertising only in terms of lead generation, and so may be short-changing vehicles that don’t fit well into that ROI model.  Now, along comes a study done by comScore last winter – in the teeth of the current economic doldrums – and released by the Online Publishers Association last week;  it shows that…

  • buyers exposed to display ads spent 55% more time on the advertiser’s Web site than average; and
  • those exposed to the ads on business-news Web sites spent 26% more on e-commerce than unexposed consumers.

Thanks to Sean Callahan for finding and summarizing the study in his BtoB Magazine piece.  Oh, and it did include some B2B names like Oracle, not just B2C as you might first suspect.  Hopefully this will embolden marketers to think beyond their click conversion rate… or, in the words of OPA’s President Pam Horan, “Potentially a better way to look at the role of display advertising is in building brands.”

Keeping your business blog vital after it stops being easy

Like eMagine, many B2Bs will ease into social media by way of starting a blog.  Most of them will have that painful experience of “hitting a wall” once they run through the stuff they initially wanted to say.

Kipp Bodnar over at Social Media B2B noticed this, and now has given us “20 Ideas For B2B Blog Content To Drive Traffic and Boost SEO”.  Click on over to review all 20, but here are 6 that appealed to us:

  • Write about trends in your industry
  • Review a recent trade show or conference
  • Respond to a current event relevant to your business
  • Discuss the latest industry research in the context of your business
  • Ask a question on Twitter and blog the answers
  • Interview journalists and analysts that cover your industry (hmm… wonder whether this might subtly influence those folks to cover our business…?)

You’ve probably noticed this blog using several of these;  and I’m thinking we’ll be trying out more of them over time.  How about you? …leave a comment (or tweet) if you have additional ideas, or have found any of these to be especially useful.

Social Media: Out of the dorm room and squarely into B2B marketing

Whenever we bring up social media with a new client, we’re braced to receive “that look” …the one that says, “Oh no, you’re talking about that Facebook, Twitter & YouTube stuff that my college kid is so addicted to.”

Well, kinda/sorta;  but also about LinkedIn, StumbleUpon, forums, private social networks, rich media (chiefly video), wikis, blogging, and more.  And that reaction (“the look”) is so 2006.  The fact is that social media have long since become a staple of B2C online marketing, and are rapidly becoming a wave that B2B marketers will miss only at their peril.  Don’t believe us?  Well, we’ve blogged about this before, but let’s take a look at some more recent research… [Read more...]

Keeping your email subscribers on board

According to MarketingSherpa/ADTECH research, 44% of marketers believe that email marketing to their house lists has “great ROI”.  So you want to do as much as possible to keep your list names from being in the 69% that either “occasionally” or “frequently” unsubscribe from opt-in lists, according to Epsilon and ROI Research data.  The biggest reasons (per the same survey)?

  • 67% – Irrelevant content
  • 64% – Receive too frequently
  • 50% – Think address being sold
  • 48% – Don’t recall signing up

We found that brief research summary in a June 17th piece in eMarketer’s free newsletter.  The moral of the story seems pretty clear:

  • Don’t email content that you’re not sure your readers will find useful.
  • Avoid a too-frequent blast schedule;  weekly – if not every other week – is probably about max for B2Bs.
  • Don’t use a shady or disguised opt-in process, and do reassure your subscribers that “your address is safe with us.”

Bing or bust? (Will Microsoft's new search engine succeed?)

At this point, of course, it depends a bit on who you ask and how long you’re prepared to wait.  Bing did have a good second week:  based on ComScore numbers, Ina Fried over at CNET News reports that Bing added another percentage point (now up to a total of 3 points, post-launch) to its share of all Web searches.

For a longer view, check out Christopher Hosford’s B to B Magazine piece (we liked his title so well, we borrowed it above!), which presents opinions both pro and con.  The consensus seems to be that the all-important ad dollars won’t swing in Microsoft’s direction until Bing materially changes the relative shares of searches conducted (historically 64% Google, 8% Microsoft Live Search) …and no one expects that to happen very quickly.  However, Chris quotes a Forrester Research VP (Shar VanBoskirk) opining that Bing “could be a game-changer” that will “appeal to the savvy searcher seeking more relevant search results.”

Bing represents Microsoft’s 5th run at a search entry – at least in terms of branding – and they do have a track record of getting things right (enough) …eventually.  We’ll be watching, and keeping you up to date.