Sharp upsurge reported in social media use among B2Bs

Some great new research from BtoBonline and the Association of National Advertisers… an update of a study they originally performed in 2007 on social media usage by B2B and B2C firms.

Their major finding:  57% of B2Bs now use social media as part of their marketing mix, compared to only 15% just two years ago.  That, folks, is a phenomenal 280% increase over that period.

In terms of social-media platform use by B2Bs…

  • 81% currently use LinkedIn
  • 70% use Twitter (compared to only 46% for B2Cs)
  • 60% use Facebook

Interestingly, those B2Bs’ main objective has also shifted from “brand building” to “demand generation”, with 47% now ranking that as their main objective, vs. 39% in 2007.

And this all comes despite continuing concerns over their inability to prove ROI, cited by 44% of B2Bs, 56% of B2Cs.

To register or not, revisited: could there be a third way?

One of our earliest posts was “To Register or Not?” – way back in late 2006 – in which we looked at both sides of the burning issue of whether or not to insist on collecting visitors’ strategic information in exchange for allowing them access to some crown jewel of your content suite (typically a white paper).

In thinking about updating that piece, we cast about for some truly new information.  What’s amazing is how little has changed;  it’s a bit like “Everything old is new again.”  The philosophical battle lines are still pretty much drawn between the two camps of…

  • Make ’em register, those leads are our lifeblood …a camp that seems to house the majority of B2Bs, including this one;  and
  • Set ’em free, reap the thought-leadership benefits of broader influence and cyber-buzz, and trust that the true leads will find you eventually …a camp with heart-tugging feel-good logic, but – as far as we can tell – not a lot of actual practitioners.

What continues to be disappointingly absent from the landscape is [Read more...]

Stretching marketing dollars in a tough economy

It’s something every B2B is trying to do:  make its scarce marketing dollars exert as much leverage as possible …especially on lead generation.

In his piece for DMNews, Mac McIntosh outlines eight steps for doing just that.  It’ll be worth the click over to get the rest, but here are some of his recommended steps:

  • Focus on your existing customer/prospect database.  It just stands to reason:  the folks who already know and/or love your firm are more likely to buy something in the short term than someone you really haven’t introduced yourself to yet.
  • Put some effort into tailoring your message to similar groupings based on industry, company size, application need or job function.  One size doesn’t really fit all.
  • Make offers your prospects can’t refuse.  In tough times, it takes a really socko offer to get prospects to take action.  Time to revisit those tired old humdrum offers?
  • Use multi-touch direct marketing.  Says Mac:  “You’ll generate more by touching 1,000 prospects three times … than you will by touching 3,000 prospects once.  Each contact is another chance to be in the right place at the right time.”
  • Retool your SEO and PPC for more leads with a higher likelihood of short-term purchase.
  • Leverage social media as another inexpensive way to stay in sight and top-of-mind with your prospects.  It’s cheap, if not free;  and it only takes time.

Marketers preparing for better times, doubling down on Web

59 percent of marketers are more optimistic about the U.S. economy than they were just one quarter ago.

Perhaps that’s not too surprising to you – after all, “green shoots” have been popping up all over – but it’s research-based, and from an unimpeachable source:  Duke’s Fuqua School of Business …probably one that not many of our readers monitor.

Conducted by Professor Christine Moorman, this late-July survey of 511 top marketing executives revealed several additional interesting conclusions…

  • 47 percent feel more optimistic about prospects for revenue from end customers
  • 48 percent expect an increase in purchase volume, 44 percent look forward to customers buying more related products and services, and 35 percent predict an increase in new customers
  • 34 percent rank price as their customers’ top priority, indicating that the recessionary belt-tightening is not over just yet

In keeping with most other reports, these marketers plan a decrease of 8% for their traditional advertising, and an increase of 10% in their Internet marketing budgets.  Perhaps most stunning of all:  these CMOs plan to increase spending on social media by more than 300 percent, increasing their budget allocations for social media from 3.5% to 13.7% over the next five years.  (So apparently it’s not just a fad after all!)

B2B email marketing: evolving in more useful directions

Gary Halliwell, CEO of NetProspex, recently blogged on this topic under the terrific title, “The way of the Dodo… Don’t let your email marketing go extinct.”

The trends he sees happening in B2B email marketing are these:

Out:

  • the corporate newsletter (“about as readable and as welcome as used bathroom tissue”!)
  • special offers (they mostly get caught by spam filters, anyway)

In:

  • webinars or videos
  • recent research
  • tips and tricks to improve efficiency or other business results

Hmmm… those sound just like the kinds of emails we’ve been recommending that our clients use for some time now…

As Gary puts it:  “Email will simply be subject to the laws of natural selection.  The stuff people find useful will continue to morph and become even more valuable.  The rest will die off.”

Changing information sources for large purchase decisions

Once again, a bit of research from MarketingSherpa that puts the stamp of validity on what we’ve kinda suspected:  in this case, that the poor economy has forced a shift away from face-to-face events and trade shows, and toward their virtual or online counterparts.  And this was a survey of buyers and influencers about the means they used for gathering information in making large (greater than $25,000) purchase decisions during 2009’s first half …not one of marketers’ preferences.

Also down:  print advertising …no surprise there.  Among those up dramatically:  search engine use;  business news/info websites, vendor websites, research/analysts, and – somewhat more surprisingly – social media (mainly due to the perceived objectivity of their content).

The message is pretty clear:  B2Bs who match their mix of methods to these buyer preferences should do better than those who chug along following last year’s model.

B2B marketing insights overheard at the ANA/BtoB conference

“We are cutting anything that is not measurable and doesn’t demonstrate immediate return.”
– Phil Clement, Global CMO,  Aon Corp. (insurance brokerage)

“We have had some significant cuts, but instead of cutting across the board, we are focusing on our customers and are optimizing dollars toward what is most effective.”
– Linda McGovern, Director of Marketing, USG Corp. (building products)

These remarks, from an opening-day panel discussion at this week’s ANA/BtoB conference “B-to-B Marketing in the New World” in Chicago, probably go a long way to explain the dramatic and continuing shift from traditional to online marketing vehicles throughout the current downturn.

“Creative will probably be one of the last frontiers.  B-to-b marketers need to engage people in different ways than catalogs or pricing discussions.”
– Phil Clement, Aon (again)

OK, that hurts a little, but:

“What counts is if your online creative is pulling and meeting metrics goals.  If you’re not testing and optimizing, creative quality is the least of your problems.”
– Gary Slack, Chairman & Chief Experience Officer, Slack Barshinger (agency)

Yes, yes! …couldn’t agree more.
(Our thanks to Kate Maddox for writing up a summary of this session that was nearly as good as being there.)