Is your planned website redesign really necessary?

We do a lot of from-the-ground-up website redesigns for clients, and most times that’s really the only solution.  But sometimes we encounter a client who thinks their site needs a total redesign, when what’s really needed is more …well, evolutionary.  And if they have an established brand with a reasonably high percentage of repeat visitors to their site, a complete overhaul can actually be counterproductive.

Just came across a post by Brendan Regan over at FutureNow that lays this all out quite clearly.  Brendan reminds us that users (i.e.: your customers and prospects) really hate change and love the familiar, even if we as marketers may be sick of how our site looks;  so it’s really important that [Read more...]

Elements of top-notch B2B website design – a checklist

We’re busy doing it for clients every day, so sometimes we have to stop and remind ourselves to write down for others some of the best practices we follow.  Recently we came across two pieces that collectively make a pretty good checklist, so I’ve gone ahead and put them together with some of our thoughts here.  If you’re planning a website redesign – or even just a re-skin – asking yourselves these questions (plus answering them properly in action, of course) should help you [Read more...]

Why you really can’t (re)do your website in half the recommended time

Recently, we’ve been seeing a lot of the following sort of scenario happening in the late stages of a client’s decision to embark on a needed website redesign…

eMagine:  So Mary, how are things coming with the redesign project we’ve been discussing? …are you folks getting close to a decision yet?
Mary Marketer (client’s prime contact):  Good news, Phil;  I got the budget approved, and we’re about ready to get started.
Phil:  That’s great, Mary! …let’s go ahead and set up the kickoff meeting.
Mary:  Well, first let me give you the bad news;  in signing off on it, our CEO told me it was conditional on launching the new site by 10/30! …which is about half the time that was in your proposed timeline.

We’re not sure what explains this sort of arbitrary pressure, or why… [Read more...]

Writing for the Web – a refresher course

Though a bit of a dust-off from the files, Anne Stuart’s piece for Inc. on this evergreen subject has some timeless advice, well worth another read.  Starting with the well-worn research that Web “readers” actually scan in a headlong rush, looking for specific items of interest, Anne encapsulates her recommended approach in “the three S’s”:

Make it scannable.  Place the most important information at the top of each document.  Precede longer documents with brief executive summaries.  Make liberal use of headlines, subheads, bullet points, “Q&A” format, bolding and color for emphasis.  But avoid mixing too many fonts, or using underlining for anything except links.

Keep it short.  Use non-complex sentences (general guideline: 20 to 25 words max);  break up long paragraphs (rule of thumb: 3-5 sentences max).  Write less:  usability research indicates that the most effective Web documents are 50% shorter than their print counterparts.

Segment your content.  Use a “drill-down” approach:  split long material into smaller chunks, linking them to the top-level document and to each other.  Consider presenting some information as checklists, pulled quotes, sidebars, primers, glossaries, “at a glance” boxes, charts or graphs, FAQ documents.

Anne’s bottom line:  “Write Web content you’d like to read yourself, and present it the way you’d like to read it. Chances are your Web readers will view it the same way.”  A final great feature of her article is the concluding “Resources” list, including books, Web documents and discussion groups;  it’s worth the click over just for that.

The Secrets of Keeping Your Website-Design Project on Track

It’s no secret – at least not to those of us in the industry – that website design projects tend to vary all over the map in terms of time-to-complete. And only some of that is due to the scope or size of the job; even for similar-scope projects, there’s a lot of variance. Most of it is due to subtle traps that clients unwittingly fall into, often because projects of this type and complexity are simply unfamiliar territory for many of the people who really need to be involved.

Here at eMagine, we’d much prefer to see every website-design project run like clockwork; in fact it’s a win-win, better for the client and better for us. So we’ve put together this little checklist of steps clients can take to keep theirs from becoming like the houseguest that never leaves… or in this case, The Project That Never Ends. [Read more...]

Why an Advertising Agency Probably Shouldn’t Build Your Website

While we couldn’t agree more, fortunately we didn’t have to say it; David Meerman Scott did, in his recent RainToday article.

David acknowledges off the top that his premise is a fairly sweeping generalization …but one based on his personal review of more than 1,000 websites. By and large, he says, agencies are conditioned by their print-ad DNA to make two key errors: [Read more...]

Are You Living With a Sub-par Website While Waiting for Nirvana?

Recently, we blogged about how a poor website can seriously harm your business.  Yet we continue to encounter prospects who give us umpteen reasons why they can’t get started – just yet – on a rebuild they realize full well they must do…

“We have to have a complete interdisciplinary team to do this, but Mr. Yoo is on sabbatical and Ms. Snapple is on a 6-week project in France.”
“Our people are just too tied up until after {the Syapsis ’07 show;  year-end closing;  our worldwide sales meeting; … (choose one or more)} to write our new content.”
“We can’t even start developing our content until Satchem Associates presents our new branding.”

It all boils down to this:  they’re waiting for 100% of the resources to be available to do the absolutely perfect website re-build.  Ah… Nirvana;  if only there actually was such a place!  In the real world, it takes an unusual alignment of the planets for 100% of the resources to become available at the same time;  and absolute perfection is rarely achieved in any case.  Also, by viewing it as one giant monolithic project (we call it the “Big Bang” model), it can look too intimidating to even start on. [Read more...]