When did Google become the bad guy?

I ran across a post with the above intriguing title by Kevin Lee over at ClickZ, citing a number of reasons why advertisers in particular have become concerned about some of Google’s recent policy shifts and – more importantly – the possible intentions that can be deduced from those policies.

Here are just a few of the points Kevin raises:

  • the proposed Google/Yahoo alliance, that would have made AdWords the gateway to nearly all Internet search advertising:  not only marketers, but also US antitrust regulators perked up at this move toward potential monopolistic control.
  • Google’s current PPC search results scheme, with the addition of query-specific Quality Score calculations and a bunch of unpublicized Quality Score factors:  marketers have become increasingly nervous about [Read more...]

Criteria that will help you NOT select the wrong SEO consultant

No question, search engine optimization (SEO) has risen quite a bit in importance among B2B marketers lately, in varying parts due to the ever-more-cluttered Internet and the consequent increase in search volume, and the desperate desire in the present economy to wring every last lead out of one’s marketing investment.  That increase in perceived importance has fueled a corresponding rise in demand for SEO expertise, most often in the form of outsourced providers.

As can be expected in a market-driven economy, this has led to a noticeable increase in the numbers of self-styled SEO consultants …many of them quite legit.  But in every such boomlet lurk some shady, opportunistic types willing to… [Read more...]

Don’t sabotage your own PPC campaign

I recently saw an interesting post about Pay Per Click …actually an interview of CPC Search’s Terry Whalen, conducted and written up by Jep Castelein over at LeadSloth.

Having done both myself, I can agree with Terry that B2B PPC is more of a challenge to get right than B2C …mainly because the lower lead volumes and longer sell cycles imply longer testing periods and ROI measurements.  As a result of this, it pays to be much more cautious in crafting ad text and keyword selection;  whereas in a B2C, we can test some really crazy-seeming ideas, because they can be killed fairly quickly if needed.

This “law of numbers” further varies with… [Read more...]

Three top tips you haven’t read before on writing more effective PPC ads

In these times when every dollar counts, I wanted to provide some actionable tips for writing better pay per click (PPC) ad copy …beyond the elementary hints that can be found almost anywhere on the Web.  They can be introduced – and hopefully remembered – using just three words:

Empathize     ***     Identify     ***     Specify

B2B advertisers need to empathize with their buyer’s needs.
Users are searching because they must satisfy a need, or have a problem that needs solving.  Recalling our blog post “Is your website selling when it should be solving?”, marketers already have a general understanding (and God help them if they don’t!) of their buyers’ problems which their product solves.  So, leveraging that understanding…

Create ads that empathize with buyers by addressing [Read more...]

7 ways your landing page(s) can go wrong

Hopefully, we’re all well aware by now of the critical importance of landing pages, due to their tremendous leverage;  50-80% swings in conversion rate from seemingly minor changes to headlines, copy or design elements are commonplace.  And there’s certainly a lot of info “out there” on how to do landing pages right.

Well folks, Google wants to help, too.  In fact, they recently released a webinar treating the 7 most common mistakes marketers make with landing pages.  What? …you don’t have the hour+ you’ll need to view it?  Then you may want to click on over to Karim Gargum’s blog for his nifty bullet-point summary.  We’ll just list them here;  for a bit more explanation, see Karim’s post …or better yet, the full webinar.

  • Unclear – or missing – call to action
  • Too many choices (including navigation to other parts of your site, a big no-no)
  • No clear connection with the upstream ad
  • Too much text
  • Requesting too much information
  • Insufficient credibility/trust
  • Visual distractions

Avoid these 7 deadly sins, and your B2B will reap the rewards of higher conversion rates and hence improved return on its PPC investment.

Cardinal sins of PPC campaigns

PPC is so easy to start that it’s also easy to do it wrong – or at least sub-optimally – and probably not even know it (kinda like how computers have enabled us all to screw things up much faster).  So it was good to see that search marketing guru Todd Miechiels has updated this evergreen topic in “7 Cardinal Sins of B2B Search Engine Marketing” (a 5-page pdf, and well worth a read) …to include such points as:

  • not having a clear, realistic goal
  • not having fundamental sales and marketing elements in place
  • not being diligent about testing and refining

Commenting on Todd’s piece for SherpaBlog, Sean Donahue adds an eighth sin:  neglecting your PPC landing pages.  As he points out, landing pages are the linchpin of any PPC campaign;  it’s where a click becomes a lead (or not).

To avoid this mistake, Sean suggests actually starting with the landing page and working backwards, focusing on the key elements that will drive your conversion rate.  With a good landing page in hand, it’s then easier to work back to the ads that will drive traffic to the page.  But going the usual way – spending all your energy on the ads, and treating the landing page as an afterthought – is responsible for way too many PPC “bridges to nowhere.”

Why do I need both SEO and PPC??

It’s a fair question… and one we’ve blogged about fairly recently (PPC “vs.” SEO – a choice that really needn’t be made).  Now along comes Tom Pick with one of his typically thoughtful pieces on the WebMarketCentral blog, giving us “7 reasons why companies need both”.

As usual, you’ll want to click on over to be edified by all 7;  but we found the following pretty compelling…

  • SEO isn’t free, either.  The clicks are, but getting to – and maintaining – that high position in search-engine rankings costs significant people time and/or money.
  • Results while you watch (vs. while you wait).  SEO takes time to work;  so for a small or new (or newly redone) site, it’s nice to have something working for you that starts just about as soon as you deploy the ad.
  • Handle buyers as well as browsers.  People nearly ready to buy tend to employ different search phrases than those who are “just looking”, or doing initial research.  By cracking that code, you can handle the lookers in SEO – sending them to thought-leadership white papers – and the buyers via PPC, sending them to “closers” such as a product trial or how-to-buy page.

The evidence is pretty clear:  using both vehicles helps B2Bs capture more leads than either will alone, and enables them to better handle each lead.